Returns & Refunds
How to raise a concern about a purchase.
Return policy
Your statutory consumer rights remain unaffected by this page.
Who can return a product
Customers with an eligible order may request a return. Eligibility depends on the product, condition and applicable consumer law
Return eligibility
Please do not send products back until return instructions have been confirmed.
Return period
Please contact us and we will provide the details for your order.
How to request a return
Contact us with your order number, the product concerned and the reason for your request. We will explain the next steps applicable to your order.
Return shipping
Please contact us and we will provide the details for your order.
Refunds
Refunds for eligible claims are handled in accordance with applicable law.
Exchanges
Ask us whether a replacement is possible for your item.
Damaged or incorrect products
Contact us with your order number and details of the issue. Photos of the item and packaging may help us investigate. Your statutory remedies are unaffected.
Non-returnable products
No blanket exclusion of statutory rights is intended.
Contact information
Use the contact form or call +48 32 332 44 88. Business location: Rembrandta 4A/39, 03-531 Warszawa, Poland.