Acceptable Use Policy

You must not

• Use the website for unlawful, fraudulent, deceptive or abusive activity.
• Attempt to access private systems, other customers’ information or restricted parts of the service.
• Introduce malware, automate excessive requests, scrape the catalog at harmful volume or interfere with normal operation.
• Submit false checkout or contact details, impersonate another person or test stolen payment information.
• Copy or exploit website content, photography or branding in violation of intellectual-property rights.

Contact messages

Do not send spam, threats, harassment, unlawful content or sensitive information that is not needed for your enquiry. We may retain and disclose abusive messages where reasonably necessary to protect people, investigate misuse or comply with law.

Enforcement

We may block requests, cancel fraudulent orders, preserve evidence or report serious misuse. We will aim to respond proportionately and will not limit consumer rights that cannot legally be excluded.

Reporting a problem

If you discover a security or content problem, contact us with enough detail to investigate it safely. Do not publicly expose personal data or exploit a vulnerability beyond what is necessary to describe it.