Frequently Asked Questions
Answers to common questions about shopping with Sweet Team.
Orders
How do I place an order?
Add products to your bag, open checkout, enter your contact and delivery details and select Place order. No account is needed.
Can I change my order after placing it?
Contact us with your order number as soon as possible. Contact Us
Can I cancel my order?
Contact us promptly with your order number. Your statutory consumer rights are unaffected. Contact Us
How will I know that my order has been confirmed?
After you place an order, a confirmation page shows your order number, items, totals and details. You can print it as a receipt. You can also check its status later on the Track Your Order page. Track Your Order
Where can I find my order number?
Your order number (starting with ST-) is shown at the top of the confirmation page and on the printable receipt. Please keep it for any questions about your order.
Shipping & Delivery
Where do you ship?
Please contact us and we will provide the details for your order. Shipping & Delivery
How long does delivery take?
Please contact us and we will provide the details for your order. Shipping & Delivery
How much does shipping cost?
Checkout currently charges €4.90 shipping on orders below €50.00 and free shipping from €50.00. The final amount is shown before you place your order. Shipping & Delivery
Can I track my order?
You can check your order's current status with your order number and email address. Carrier tracking numbers are not currently provided. Track Your Order
What happens if I am not available when my order is delivered?
Please contact us if you missed a delivery. Contact Us
What should I do if my order arrives damaged?
Please do not consume products from damaged packaging. Keep the items and packaging, take photos if possible and contact us with your order number. Returns & Refunds
Payments
What payment methods are available?
Our checkout does not currently take online card payments; payment arrangements are confirmed after your order is placed. Payment Methods
When will I be charged?
Placing an order does not collect a payment on this website.
Is my payment information secure?
Our checkout does not ask for or store card or bank details. Please never send payment card details through the contact form or by email.
Returns & Refunds
Can I return my order?
Your statutory rights under Polish and EU consumer law remain unaffected. Returns & Refunds
How do I request a return?
Contact us with your order number, the product concerned and the reason for your request. We will explain the next steps. Returns & Refunds
How long does a refund take?
Please contact us and we will provide the details for your order. Returns & Refunds
Can I exchange a product?
Ask us whether a replacement is possible for your item. Returns & Refunds
Products
Where can I find ingredient information?
Ingredients are printed on the product packaging. Where we hold an ingredient list, it is shown on the product page. Ingredients & Allergens
Where can I find allergen information?
Allergens are highlighted in the ingredient list on the packaging. A missing allergen field on a product page does not mean a product is allergen-free — contact us before ordering if you need clarification. Ingredients & Allergens
How should products be stored?
Follow the storage instructions on each product's packaging. Product-specific instructions always take priority over general guidance. Product Information
Where can I find product shelf-life information?
Best-before or use-by dates are printed on the packaging. They are not currently listed on product pages. Product Information