Order care
Refund Policy
If your sweets arrive damaged, incorrect or unsuitable for another valid reason, tell us promptly and we will review the order fairly.
Last updated: 22 September 2026
Damaged, incorrect or missing items
Contact us as soon as possible with your order number, a description of the issue and clear photographs of the parcel and affected items. Keep the packaging until we confirm the next step. Where the claim is accepted, we may replace the item, refund it or offer another remedy required by law.
Cancellations
Contact us immediately if you need to cancel. We can cancel and refund an order only before preparation or dispatch has started. Once a personalised, prepared or dispatched order can no longer be stopped, the options below apply.
Food and hygiene exclusions
Because confectionery is food and some products may be perishable or hygiene-sensitive, opened or unsealed products generally cannot be returned simply because you changed your mind. Statutory rights for faulty, damaged or misdescribed goods remain unaffected.
Other eligible returns
Where a statutory withdrawal right applies to an eligible unopened, non-perishable item, contact us within 14 days of delivery before sending anything back. Items must remain unused, sealed and in their original condition. Return transport may be your responsibility unless the item is faulty or incorrect.
Refund timing
Approved refunds are made to the original payment method where possible. Banks and payment providers may require additional processing time after we issue a refund. Original delivery costs and return costs are handled according to the reason for return and applicable law.